Frequently Asked Questions
Welcome to our FAQ page for SkyCity Casino in New Zealand. Here, you’ll find answers to some of the most frequently asked questions about online casino, including topics such as legality, safety, game selection, and more.
How do I create an account?
Can I play at SkyCity online casino on any device?
Who can play at SkyCity online casino?
Can I play at SkyCity online casino from any country?
How do I close my account?
How do I change my personal and account details?
Can I have more than one account?
My account has been locked. What do I do?
How do I stop receiving emails and text messages from SkyCity online casino?
I forgot my password. What do I do?
I closed my account. Can I reopen it?
How can I be sure that the games are fair?
What happens if a game gets stuck in the middle of a round?
What games can I play at SkyCity online casino?
What welcome bonus can I get?
What is a bonus?
Can I make a withdrawal if I have an active bonus on my account?
Is my data secure with SkyCity online casino?
Is SkyCity online casino legal?
How do I change my password?
I've forgotten my password. What can I do?
How do I make a deposit?
What payment methods can I use?
How do I make a withdrawal?
What is 3D secure?